Support
Help with the app and your account.
This page is for people who already use Auladia: families, students, teachers and school staff. The app itself is in Catalan and Spanish.
The data in the app belongs to your school. The Auladia team makes sure the app works and that you can sign in.
Where to ask for help.
Inside the app and the school’s website, once you are signed in, there is a “Necessito ajuda” button (“Necesito ayuda” in Spanish). Say what you were trying to do and what happened. Your message reaches the Auladia team, and the reply appears there and by email.
Before sending, you see what is attached and can remove it: the last screens and buttons you used on that device and any errors. Never what you typed, and no names or anyone’s data.
If you cannot sign in, email us. Tell us your school and what you were trying to do; there is no need to include pupils’ details.
- suport@auladia.com
The support email, also if you cannot sign in.
Before you write.
Many things are run by your school, not by Auladia: pupil details, fees and payments, consent forms, timetables, marks and who can see what. For all of that, the school office comes first: they are the ones who can change it.
Auladia helps with the app and your account: signing in, your password and second factor, a screen that does not load or a button that does not do what you expected.
What you can do yourself.
- Delete your account
For families and for students aged 14 and over, without the app: you get a link by email and confirm. Staff ask their school.
- Privacy and legal terms of the app
Who processes the data, why, for how long and how to exercise your rights (in Catalan and Spanish).
- Website privacy
Only for the auladia.com website, not for the app.
- Frequently asked questions
What Auladia is, where the data is kept and which languages it is in.
When we will reply.
Support is in Catalan and Spanish, Monday to Friday on Catalan working days, from 9 am to 6 pm Spanish mainland time.
First response times are those in the terms of service each school signs, counted in working hours and days:
| Priority | What it covers | First response |
|---|---|---|
| Critical | The app is down for the school, or there is a risk to security or to the data | 4 working hours |
| High | A main feature does not work and there is no reasonable workaround | 1 working day |
| Normal | A feature does not work properly, but there is a workaround | 2 working days |
| Question | How-to questions, suggestions and requests for information | 5 working days |
These times are our commitment to the school. Questions from families and students are handled in the same hours, with no set deadline.